These Terms and Conditions set out the basis on which Man With Van Fulham provides domestic and commercial removal, transport, loading, unloading, and related services within the United Kingdom. By making a booking, the customer agrees to be bound by these terms. These terms are intended to be clear, fair, and practical, while protecting both the customer and the service provider. They should be read carefully before confirming any booking for a man with van Fulham service or any similar removals arrangement.

In these Terms and Conditions, references to “we”, “us”, and “our” mean the service provider operating the Man With Van Fulham service. References to “you” and “your” mean the customer, including any person acting on the customer’s behalf. The words “goods”, “items”, or “property” include all belongings, furniture, boxes, appliances, waste, and any other items agreed for transport, handling, disposal, or delivery. These terms apply whether the job is a small local move, a single-item transport service, or a larger van and driver booking.

We reserve the right to refuse service where a request would be unlawful, unsafe, impractical, or outside the scope of what was agreed at booking. The customer is responsible for ensuring that all information provided is accurate, complete, and up to date. This includes addresses, access arrangements, item descriptions, parking restrictions, and any special handling needs. If information changes after booking, the customer must inform us as soon as possible so that the Fulham van service can be adjusted appropriately.

Booking Process
The booking process begins when the customer submits a request for a Man With Van Fulham service and provides details of the move or transport requirements. We may offer a quotation based on the information supplied, including estimated labour, vehicle size, distance, access conditions, and any additional services requested. A quotation is normally based on the details available at the time and may be revised if the job differs from the original description.

A booking is only confirmed when we have accepted the request and, where required, received any deposit, booking fee, or written confirmation. Until confirmation is issued, no date or time is guaranteed. We may need to ask follow-up questions before confirming a reservation, particularly where the job involves heavy items, delicate goods, restricted access, multiple stops, or disposal of materials. The customer should check the confirmation carefully and notify us immediately of any error.

The customer must ensure that the booking details are correct, including the service date, time window, collection and delivery points, inventory, and any agreed extras such as packing assistance or waiting time. If the customer requests a change after confirmation, we will try to accommodate it, but changes are subject to availability and may affect the price. Any revised arrangement for a Fulham man and van booking should be agreed in writing or by another recorded method.

Pricing and Payments
All prices are based on the scope of work agreed before the job starts. Charges may be calculated by fixed price, hourly rate, mileage, volume, or a combination of these methods. Any quote may exclude additional work that was not disclosed at the time of booking, including difficult access, extra flights of stairs, long carries, waiting time, packing materials, or the handling of items requiring special care. If the actual work exceeds the agreed scope, extra fees may apply.

Unless stated otherwise, payment is due on completion of the service or in accordance with the payment terms shown in the booking confirmation. We may require a deposit or full prepayment in advance. Accepted payment methods may include bank transfer, card payment, cash, or other methods agreed in advance. Where payment is made by bank transfer, funds must clear before the service is treated as fully paid. The customer is responsible for any bank charges, failed payments, or payment delays caused by their chosen method.

If the booking includes waiting time, congestion delays, parking penalties, tolls, or the cost of permits arranged at the customer’s request, these may be added to the final invoice if not already included in the quote. Any disputed invoice item should be raised promptly and in good faith. A man with a van in Fulham quotation is not a guarantee against reasonable adjustments where the actual job materially differs from what was described.

Cancellations, Rescheduling, and Delays
The customer may cancel or reschedule a booking, but cancellation terms depend on how much notice is given. If cancellation is made with sufficient notice, any refund or fee waiver will be handled in line with the confirmation terms and any deposit conditions. If cancellation is made late, or if the vehicle and team have already been dispatched, a cancellation charge may apply to cover reserved time, labour, and administrative costs.

If the customer is not available at the agreed time, if access is not possible, or if the job cannot proceed because information provided was inaccurate, we may treat this as a late cancellation or aborted booking. Additional charges may apply for waiting time, extra mileage, return journeys, or time spent attempting to complete the service. Reasonable delays caused by traffic, weather, road closures, or other events outside our control do not usually entitle the customer to a refund, although we will always aim to communicate any material delay as soon as practicable.

We also reserve the right to reschedule where necessary due to vehicle breakdown, staff illness, severe weather, legal restrictions, or other circumstances beyond our control. In such cases, we will use reasonable efforts to offer an alternative time. The customer acknowledges that a Fulham removals schedule can sometimes be affected by factors beyond either party’s control, and we will not be liable for minor delays that do not materially affect the overall service.

Customer Responsibilities
The customer must ensure that the property or premises are accessible and that the goods are ready for collection at the agreed time. This includes arranging parking where necessary, informing building management where applicable, and making sure that lifts, stairways, and entrances can be used safely and legally. The customer is responsible for securing permissions for access, loading, unloading, and parking if those permissions are required.

The customer should remove or disclose any dangerous, prohibited, or fragile contents before the move begins. Items should be properly packed unless we have agreed to pack them ourselves. We are not responsible for deterioration caused by inadequate packing, unsuitable containers, or undisclosed weaknesses in furniture or appliances. Where the service includes dismantling or reassembly, this will be done with reasonable care, but we do not guarantee that every item can be reassembled in its original condition if it is worn, damaged, or missing fittings.

The customer must not include items that are illegal, hazardous, or unsuitable for transport unless we have expressly agreed to handle them in compliance with the law. This includes flammable materials, explosives, chemicals, gas cylinders, live animals, and any goods prohibited by road safety or other applicable regulations. For any man with van Fulham service, the customer remains responsible for telling us about special risk items before the job starts.

Liability and Insurance
We will exercise reasonable care and skill when carrying out services. However, our liability is limited to losses that are directly caused by our negligence or breach of contract. We do not accept responsibility for indirect, special, or consequential losses, including loss of profit, loss of business, emotional distress, or missed deadlines, except where such exclusion is not permitted by law. Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot legally be excluded.

Where we are handling items, any claim for damage must be reported as soon as reasonably possible and in any event within a reasonable period after completion of the service. The customer should keep evidence of the damage and retain the item in the condition in which it was received, where possible. Claims may be refused where the item was not properly packed, was already damaged, was structurally weak, or where the damage resulted from circumstances outside our control. The burden is on the customer to show that the loss or damage was caused by our fault.

Our responsibility for any proven claim will usually be limited to the lower of the actual repair cost, replacement cost, or a reasonable market value, subject to any insurance policy terms and the nature of the booking. We may ask for proof of purchase, photographs, independent estimates, or other evidence. A Fulham man with van job often involves mixed handling conditions, and the customer accepts that normal wear, minor scuffs, and reasonable handling marks can occur during transport.

Waste Removal and Regulatory Compliance
Where the service includes disposal, clearance, or waste transport, the customer must ensure that all items are correctly identified and lawfully presented for collection. We will only remove waste in accordance with applicable UK waste management rules and road transport requirements. We do not accept responsibility for items that are misdescribed, illegally dumped, or incorrectly classified by the customer. The customer must not ask us to dispose of anything that requires a specialist licence or treatment unless this has been clearly agreed in advance and is lawful.

The customer confirms that any waste handed over for removal is owned by them or that they have the authority to arrange its disposal. If the waste includes electrical items, mattresses, white goods, or other regulated materials, the customer must inform us beforehand so that the correct handling and disposal method can be used. We may refuse collection where the load contains prohibited substances, contaminated materials, or items that present a risk to health or the environment.

All waste-related services are subject to compliance with applicable environmental laws, duty of care obligations, and any record-keeping requirements. We may ask the customer to confirm the nature of the waste in writing. If a service involves a man and van Fulham waste clearance arrangement, the customer accepts that lawful disposal costs, recycling charges, and transfer costs may be included in the final price where applicable.

Force Majeure
We are not liable for failure or delay in performing any obligation where such failure is caused by events beyond our reasonable control. These may include extreme weather, accidents, breakdowns, strikes, civil disturbance, road closures, fuel shortages, utility failures, or government restrictions. In such cases, we will make reasonable efforts to continue the service, to rearrange the booking, or to propose a practical alternative.

If a force majeure event prevents completion of the service, any refund or partial charge will depend on the work already performed and the costs already incurred. The customer acknowledges that logistics services sometimes depend on external conditions that cannot be fully controlled. A Fulham van and man service may therefore need to adapt if an unexpected event makes the original plan unsafe or unworkable.

Neither party will be treated as in breach of contract for the period during which the force majeure event continues, provided that reasonable steps are taken to mitigate the impact. If the event continues for an extended period, either party may be entitled to cancel the affected booking without further liability except for sums already owed for services properly provided.

General Terms
Any failure by us to enforce a right or provision of these Terms and Conditions does not mean that the right has been waived. If any part of these terms is found to be unlawful or unenforceable, the remaining provisions will continue in full force. We may update these terms from time to time, and the version in force at the time of booking will apply to the relevant service unless a later change is expressly agreed.

The customer may not assign or transfer their rights under the booking without our written consent. We may assign or subcontract part of the service where reasonably necessary to complete the job, provided that this does not reduce the overall standard of care. Any variation to these terms must be agreed in writing or by a clearly recorded electronic communication. For the avoidance of doubt, general marketing statements do not override the specific contract terms applying to a particular man with van Fulham booking.

These terms are intended for service use only and do not create rights for third parties under the Contracts (Rights of Third Parties) Act 1999 unless expressly stated otherwise. The customer should retain a copy of the booking confirmation and these terms for their records.

Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising out of or in connection with them, are governed by and interpreted in accordance with the laws of England and Wales. The parties agree that the courts of England and Wales shall have exclusive jurisdiction, except where mandatory consumer law provides otherwise. This applies to the booking, performance, cancellation, payment, and any claim relating to a Man With Van Fulham service.

Nothing in this section prevents either party from seeking informal resolution first, provided that doing so does not prejudice legal rights or limitation periods. If a dispute arises, both parties should act reasonably and provide relevant information, including booking records, payment evidence, and photographs where appropriate. We aim to resolve concerns fairly, promptly, and in line with applicable UK consumer legislation.

By placing a booking, the customer confirms that they have read, understood, and agreed to these Terms and Conditions. These terms form the full agreement between the parties in relation to the relevant service unless otherwise agreed in writing. If any question arises about the scope of a Fulham man with van arrangement, the written booking confirmation and these terms will be used together to determine the parties’ rights and obligations.